By Darlys Walker

Published October 11, 2017 


     The recent wrath of Harry and Irma have been devastating to much of Florida. While we are thankful that loss of life was minimal, we find that homeowners and condominium owners donít understand what to expect from the LCAM or Management Firms and even their boards. I can only speak to the procedures we have in place, but I believe, all associations should expect the same level of response. No matter who they use!


1.      The minute a storm/hurricane is predicted, notify all owners and provide suggested items for a survival kit, as well as an emergency evacuation route.

2.      As the storm/hurricane moves closer, have everyone remove balcony/porch items in all units and common areas.

3.      When impact is predicted, have all units install hurricane shutters

4.      Upon storm arrival, pay attention to the news and the Governor, to see if they mandate evacuation.

5.      Your LCAM and staff will leave the community just before the storm hits and will return as soon as it is safe. Remember they have to prepare their homes and families as well.

6.      Once the storm passes and it is safe the LCAM-staff will survey the damage.

a.      They will notify insurance companies

b.      They will coordinate debris removal

c.      It is NOT the staffs, nor the boardís responsibility to file your homeowner claim. Nor is it the board or the staffís responsibility to negotiate your claim, get bids for your repairs or supervise your contractors.


     Many owners think that they should not have to be inconvenienced. However, all insurance carriers will tell yo,u this is your personal claim and they wonít discuss it with anyone else. Additionally, you as the owner know what your expectations are for the contractor and third party (management team) canít be expected to properly communicate those expectations.

     Remember, during the cleanup and repair process it is stressful for everyone. You should expect professionalism and assistance from your management team, within their capabilities.

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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  


   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.


   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  


   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  


   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.


   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  


  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit

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