By Rafael Aquino

Published February 15, 2023  


Community associations provide a safe and stable environment for residents to live in. But, as the landscape of legislation changes, board members of community associations face new challenges. Staying positive during times of uncertainty and adapting to these changes is crucial for the success of community associations. In this blog, we'll discuss the importance of staying positive and share some tips for board members to deal with complex individuals.


One of the most critical steps in dealing with legislative changes is to stay focused on the objectives of the community association. The primary goal is to ensure the community's well-being, maintain property values, and provide residents with a safe and enjoyable living experience. Staying focused on these goals helps board members make informed decisions and take proactive steps to deal with the changes.


A positive attitude encourages residents to remain united, support the board members, and build a strong sense of community. Here are some tips for board members on how to deal with complex individuals:

  1. Work with industry partners that are experts in their field. Have them be present at meeting or calls so they can help express the vision and reasoning. 

  2. Listen carefully and understand the concerns of residents. Addressing their concerns helps build trust and fosters a sense of community.

  3. Avoid negative language and never argue with residents. It's essential to communicate calmly and respectfully to resolve any conflicts.

  4. Share information about the legislative changes and how they will impact the community. Providing clear and concise information helps to alleviate fears and uncertainties.

  5. Involve community members in decision-making. This helps build consensus and encourages community members to take ownership of the decisions.

  6. Lastly, communicate regularly with the residents about the progress of the board's decisions. It helps keep residents informed and reassured that the board is taking action to address their concerns. 

In conclusion, staying positive and focused during legislative changes is crucial for the success of community associations. Board members must keep a clear objective and deal with complex individuals calmly and respectfully. By working together and communicating effectively, community associations can successfully navigate legislative changes and continue providing residents with a safe and enjoyable living experience.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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