By Rafael Aquino

Published February 19, 2020  


Last week I mentioned how important it is to review your documents and confirm that you are billing your residents based on the pro-rata share outlined in the documents. As mentioned last week, there is one other issue I come across when transitioning properties into our portfolio, and that is how the cable gets charged.


If your association has a percentage share for each unit, you should confirm how your cable/internet charges are being applied. As Eric mentioned on Monday, cable and internet services are supposed to be charged equally amongst all the owners within an association. Over the years, we've come across many associations that do just the opposite. If you are one of those associations that have not been charging cable/internet correctly, I strongly recommend you correct the issue.


To rectify the issue, you will need to present the membership with an Amended Budget reflecting the change in charges.  Further, you will need to provide proper notice of such a meeting; for a condo, it would be fourteen-day notice, and for HOA's you will need to review your docs. Many boards have told my team to resolve the issue during the next budget meeting; however, we take the position that it's better to solve a problem when you have it than to let it linger.


If your association does have this issue, will you fix it now or leave it till the next budget?

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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