By Rafael Aquino

Published March 11, 2020  


Below Iíve listed two common questions we receive for reasonable accommodations and the answers to such questions.


Whatís the timeframe to respond for reasonable accommodation? 


The person receiving a reasonable accommodation request must provide a prompt response, and an undue or unjustified delay may be deemed to be a failure to provide reasonable accommodation. 


What information may be requested when a request for reasonable accommodation is requested? 


If the individual who requested a reasonable accommodation has a disability that is obvious and if the need for the requested accommodation is obvious, the person receiving the reasonable accommodation request may not request any additional information. If the disability of the individual requesting a reasonable accommodation is not apparent, the person receiving the request may request information that verifies that the individual is disabled as defined by the FHA. However, the person receiving the request may not inquire into the nature or severity of the individualís disability. The person receiving the request may also request information that describes the accommodation that has been requested, and that shows the relationship between the individualís disability and the need for the requested accommodation.


Managers and board members alike must take these requests seriously because you could find yourself in a lawsuit should you decide to do otherwise.  I also strongly suggest consulting with the association's attorney before providing any response or request.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafaelís energy and positive spirit is the foundation of Affinity Management Servicesí company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeownersí associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International Universityís electrical engineering program and a licensed community association manager, Rafaelís education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailorsí specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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