By Rafael Aquino

Published March 31, 2021  


Most association struggles with new resident management. The underlying concern is about knowing who is moving into the community. However, the “policing” approach sometimes overshadows the opportunity to WELCOME the new resident into the community.


A more positive approach can help both sides get critical information and decide if this a good match between new residents and the community. All too often, the sales process for a home does not prepare the new resident for a complete understanding of what it truly means to live in a community association. It does fall on the association through its management company to somehow set expectations, educate the resident, while also handling a compliant application process.


An ideal situation is where the association has a committee that can specialize in the new resident welcoming, applications, etc. The management company can play an important role by making the application process streamlined, web-based, and easy for everyone involved. Additionally, the management company should have an efficient manner to offer the new resident some disclosures if they were not provided already during the sale process. For example, during the process of requesting an estoppel, why not have the ability to order it in a web-based platform and have the alternative to bundle it with governing documents, or questionnaires, or audited financials. Additionally, does the community application provide association rules and ask the new resident to sign off on them? These critical disclosures can help in terms of compliance. Simultaneously, the committee can focus on having a more personal approach that can focus on critical areas of interest or focus.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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