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STREAMLINING YOUR APPLICATION PROCESS…
By
Rafael Aquino
Published March 31, 2021
Most
association struggles with new resident management. The underlying
concern is about knowing who is moving into the community. However,
the “policing” approach sometimes overshadows the opportunity to
WELCOME the new resident into the community.
A more
positive approach can help both sides get critical information and
decide if this a good match between new residents and the community.
All too often, the sales process for a home does not prepare the new
resident for a complete understanding of what it truly means to live
in a community association. It does fall on the association through
its management company to somehow set expectations, educate the
resident, while also handling a compliant application process.
An ideal
situation is where the association has a committee that can
specialize in the new resident welcoming, applications, etc. The
management company can play an important role by making the
application process streamlined, web-based, and easy for everyone
involved. Additionally, the management company should have an
efficient manner to offer the new resident some disclosures if they
were not provided already during the sale process. For example,
during the process of requesting an estoppel, why not have the
ability to order it in a web-based platform and have the alternative
to bundle it with governing documents, or questionnaires, or audited
financials. Additionally, does the community application provide
association rules and ask the new resident to sign off on them?
These critical disclosures can help in terms of compliance.
Simultaneously, the committee can focus on having a more personal
approach that can focus on critical areas of interest or focus.
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As the Co-Founder and CEO
of Affinity Management Services, Rafael P. Aquino leads his team to
redefine excellence. They serve community associations
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and effectively with
dedication and passion. Rafael’s energy and positive
spirit is the foundation of Affinity Management
Services’ company culture, which instills enthusiasm and
excitement when providing expert advice to its board
members and relieving the day-to-day burdens of running
a community association.
Since 2007, Rafael has
developed a work culture that values responsive and
high-quality services. He has led his team by following
a proactive vs reactive philosophy. The same approach
Rafael instills in the day to day operations of each
association. Today, Affinity Management Services
maintains its success and benefits as a result of the
foundation Rafael has built and continues to foster by
providing educational seminars, continuing education
classes for association managers and board members
alike.
Rafael and his team help condominium and homeowners’
associations save money and improve their communities.
His calm, personable, and service-oriented nature helps
him to establish strong relationships with ease. Rafael
is known as a sincere and honest leader who looks out
for the best interests of his clients and communities,
and he strongly advocates for their needs. His role
requires coordination and communication, as such he
takes logical and intelligent steps to approach
challenges head-on.
As a graduate of Florida International University’s
electrical engineering program and a licensed community
association manager, Rafael’s education and skills equip
him with unique insights to tackle complex problems
through critical thinking. He understands how each
component within a system works together in order to
effectively arrive at solutions, techniques, and
conclusions. Therefore, as he manages the multiple
challenges of running a community association management
company, he understands how each property is its own
unique system and tailors’ specific services to assure
that all their needs are met.
For more information about Rafael P. Aquino and Affinity
Management Services please visit
www.ManagedByAffinity.com or call 1-800-977-6279
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Doral Office: 8200 NW 41st ST
Suite 200
Doral, FL 33166
Broward Office: 150 S Pine Island RD Suite 300
Plantation, FL 33324
O: 800-977-6279 ● F: 305-325-4053
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