By Rafael Aquino

Published October 4, 2023  


The advent of the COVID-19 pandemic introduced a landscape fraught with unparalleled challenges. Few could have foreseen the profound disruptions it would cause. Yet, it is often said that adversity reveals character. In the face of these tribulations, Condominium and Homeowner Associations (COAs and HOAs) did more than persevere — they innovated, adapted, and flourished in unexpected ways.


The pandemic accelerated a digital transformation within associations. Initial reluctance to embrace digital platforms swiftly replaced proficiency as online meetings transitioned from being an exception to the established norm. This pivot ensured that geographical barriers allowed board members and residents effective communication and decision-making.


The technological evolution was not limited to meetings. Associations integrated digital solutions into numerous facets of their operations, spanning document management, resident interactions, and facility coordination. This digital shift did more than keep operations afloat; it streamlined processes, enhanced transparency, and forged pathways to a more connected future.


At the heart of these changes lay the unwavering commitment of the association teams. The pandemic underscored their pivotal role, and residents came to appreciate their steadfast dedication deeply. It fostered a renewed sense of community, marked by a profound respect for those who worked tirelessly in the background, ensuring continuity and stability.


While the challenges of the pandemic were myriad, it is essential to spotlight the undying spirit of the management leaders and boards. Their selflessness, often at personal risk, ensured that communities were safeguarded and strengthened during these tumultuous times.


In conclusion, I extend my heartfelt gratitude to my team, the countless association employees, and the diligent board members for their unwavering commitment during these testing times. Your resilience, dedication, and selfless service are the bedrock on which our communities stand firm. Thank you for making a difference.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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