By Rafael Aquino

Published December 1, 2021  


Living in a condo association comes with many benefits, such as an added layer of support for managing the items in the association, access to amenities you might not have had at your home, and increased pride in the area you live in. However, with that do come some rules that owners need to adhere to, and a common one that is usually overlooked is providing a set of keys to management or the board.


Managers and board members alike can attest to the challenges they are confronted with when access to a unit is not provided. While some may think it's for the association to be nosy, that is never the case. Access to a unit is needed to inspect potential water leaks, leaks between units, fire alarms, sprinklers, and most importantly, address emergencies. Not having access to a unit delays response times to emergencies or inspections from being done in a timely fashion. Many times these delays cost the association time and money.


While I can appreciate owners not wanting someone in their unit, they should understand that notice shall be provided 24 - 48 hours before going into a resident's unit, unless it's an emergency, which a call or text will do. If your association is dealing with this challenge of not having all the units' keys, you may want to communicate why you need such access and what steps you would take before going into a unit. Many times, just doing that simple step will get you a higher level of cooperation with your residents.


In the multifamily sector (rental buildings), you are starting to see digital locks on all units. I'm hopeful in the coming years, you will see more association with digital locks that tracks who came in and out of a unit. This will provide easier access to those that need it, and residents can understand when someone goes into their unit.


You gain certain privileges by living in an association, but you also lose some; however, if you keep the common good of the community top of mind, it should be much easier to live within the community.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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