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DON'T LET YOUR GUARD DOWN...
By
Rafael Aquino
Published December 16, 2020
This 2020 year has undoubtedly been filled with
many challenges that include the COVID19 pandemic. Unfortunately,
the end of the year does not bring about any reprieve from these
challenges, and it seems as we will be closing the year with
increased infection rates. COVID19 is still a serious risk to
personal health and operational stability to associations and
related service providers.
There are emergency orders still in place, and
time will tell how all government levels will respond upon the
expiration of these orders in January 2021. Now is not the time to
fall into complacency or relax any safety measures. Work with the
association management and attorney to ensure compliance with
emergency orders and implement reasonable practices that will help
address personal health safety and mitigate the risk of down time
for association personnel.
The following are general guidelines for improved
safety and compliance:
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Avoid and discourage any gatherings,
especially in indoor spaces
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Conduct all association board or committee
meetings using a video conference platform
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Optimize and leverage the association website
to:
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Disseminate current information
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Provide access to association records
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Provide access to services such as
applications, estoppels, online payments, account inquiries,
reporting issues, etc.
It is essential to differentiate the website's
use as a means of communication and services and the mass
distribution of email messages. Association should be careful not to
overdo email communication as this could lead to "fatigue" from all
the emails and create a disconnect with the residents.
Maintain all safety precautions such as social
distancing, face masks, common area sanitizing stations, frequent
cleaning of high traffic areas and high touch areas, and reduced
maximum capacity in common areas.
In general, these practices are a departure from
how associations handled their affairs before the pandemic. However,
some of these new practices are a significant improvement and
preferable to increase community participation, communication, and
service.
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As the Co-Founder and CEO
of Affinity Management Services, Rafael P. Aquino leads his team to
redefine excellence. They serve community associations
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and effectively with
dedication and passion. Rafael’s energy and positive
spirit is the foundation of Affinity Management
Services’ company culture, which instills enthusiasm and
excitement when providing expert advice to its board
members and relieving the day-to-day burdens of running
a community association.
Since 2007, Rafael has
developed a work culture that values responsive and
high-quality services. He has led his team by following
a proactive vs reactive philosophy. The same approach
Rafael instills in the day to day operations of each
association. Today, Affinity Management Services
maintains its success and benefits as a result of the
foundation Rafael has built and continues to foster by
providing educational seminars, continuing education
classes for association managers and board members
alike.
Rafael and his team help condominium and homeowners’
associations save money and improve their communities.
His calm, personable, and service-oriented nature helps
him to establish strong relationships with ease. Rafael
is known as a sincere and honest leader who looks out
for the best interests of his clients and communities,
and he strongly advocates for their needs. His role
requires coordination and communication, as such he
takes logical and intelligent steps to approach
challenges head-on.
As a graduate of Florida International University’s
electrical engineering program and a licensed community
association manager, Rafael’s education and skills equip
him with unique insights to tackle complex problems
through critical thinking. He understands how each
component within a system works together in order to
effectively arrive at solutions, techniques, and
conclusions. Therefore, as he manages the multiple
challenges of running a community association management
company, he understands how each property is its own
unique system and tailors’ specific services to assure
that all their needs are met.
For more information about Rafael P. Aquino and Affinity
Management Services please visit
www.ManagedByAffinity.com or call 1-800-977-6279
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Doral Office: 8200 NW 41st ST
Suite 200
Doral, FL 33166
Broward Office: 150 S Pine Island RD Suite 300
Plantation, FL 33324
O: 800-977-6279 ● F: 305-325-4053
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