SETTING BEHAVIORAL STANDARDS FOR RENTERS

By Darlys Walker

Published April 13, 2016

 

Besides board elections, there is no activity that causes more animosity than owners versus renters. Most owners, who occupy their units, despise renters in every way. Most commonly we hear complaints such as, the trash, the common areas, they have loud parties, they have too many cars, pets, occupants, they are just undesirable. Honestly, I don’t disagree with these sentiments. In most cases an owner will take much better care of their home and the community overall. As a major investment, they want to increase value, while a renter usually has the attitude of , “I can pay my rent, I don’t care. 

 

So the question at hand is what measures can the board take to ensure renters use care and follow the associations rules? By working with their CAM, detailed leasing procedures can be implemented through the association rules and regulations. The board and CAM should develop this protocol and SUBMIT IT LEGAL COUNCIL for review before implementation. Here are a few suggestions to help in keeping renters under control. 

 

1. Charge the renter a move in fee payable to the association. This will offset the cost of wear and tear repairs. 

2. Require all renters to attend a one hour meeting with the CAM where they review the community rules and regulations and sign an acknowledgement stating a violation will come, with fines to the owner, if not followed. 

3. Provide them with specific, move in/move out instructions. 

4. Obtain emergency contact information for all occupants, as well as pet information.

 

By establishing a no nonsense standard with the renter, you are setting the expectations and level of tolerance for their future behavior. 
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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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