Follow the Golden Rule

By Darlys Walker

Published May 6, 2015

 

I want to thank Eric for standing his ground with his poignant opinion of the Florida Association Industry! I could not agree more!

  

As a business owner, I get that we are in it to make a profit, but at what cost? As I’ve said many times, I am truly honored to be affiliated with both Jan Bergemann, CCFJ and Eric Glazer, Glazer and Associates. I believe they exemplify Condominium Concepts Managements philosophy of putting our clients first, and foremost by doing the right thing. If a management firm attorney or service provider accurately prices their services, then why the need to nickel and dime the clients?

 

Many Association and Boards just simply ignore or are oblivious to these additional fees which can be financially draining to an Association. Far too often we see service providers charging, unapproved upcharges, trip charges, delivery fees, astronomical document preparation fees. We see LCAM firms charging payroll processing fees, staffing fees additional meeting fees, project supervision fees and notice fees. And let’s not overlook the law firms who look for billable hours on frivolous issues.

 

This can only be changed if you, the Board Members, and you, the Homeowners, practice stringent due diligence in choosing a service provider. As I’ve said, many times, Google can be a great avenue for understanding what a company stands for and what their priorities are. If you make every client a priority, the money will come. So there is no need to milk them for everything you can get.

  

I would love to hear from you on any positive experience where your service providers have gone the extra mile and expected nothing in return.

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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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