CAN OUR MANAGEMENT TEAM BE TRUSTED IF THE DEVELOPER HIRED THEM? 

By Darlys Walker

Published June 6, 2018  

 

This is a very common question that boards and owners ask during the turnover process. Many times if the Developer/Declarant have been less than professional, blame gets put on the LCAM and or the Management Firm. However, everyone should keep in mind that an LCAM or Management Firm is OBLIGATED by contract to perform all tasks directed by the Board of Directors. Board of Directors should be the decision makers.  LCAMs and Management Firms should be the facilitator of these decisions! Board members should make the decision on retaining the LCAM/Management Firm based solely on their level of professionalism and the ability to ensure the Association is compliant with Fl statute 718-720. 

 

Are the financial records accurate and well maintained? Are meeting minutes readily available upon request? Are all calls and emails returned expeditiously? Are the grounds free of debris? Are amenities clean and in good repair? 

 

Bottom line, if your Site Staff and Management Firm are doing everything within their power to proactively meet the needs of the community, then don’t throw the baby out with the bath water! 

 

Remember the LCAM, Site Staff and Management  Firm will likely have a tremendous amount of historical knowledge for the community, which is beneficial. 

 

If your LCAM and Management Firm  have not provided the quality service stated above, then clearly cut ties and move on!! 
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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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