GIVE A LITTLE AND YOU WILL GET A LOT

By Darlys Walker

Published August 8, 2018  

 

As CEO of my firm, I attend a lot of board meetings. It seems that no matter what state I’m in there are communities where Homeowners are rude and abusive to board members and site staff. Board Members are rude and abusive to each other, the Homeowners and the staff. Before long, the staff either reciprocates in the same manner or they resign due to frustration.

 

There doesn’t seem to be respect or kindness, let alone caring customer service, found in many places these days. Kindness starts at home. In 2018, as a company, we have worked diligently to build community harmony throughout our portfolios. You don’t have to have a lot of money to engage a community. In the 4th Quarter of 2017, our staff planned and worked with owners to collect empty shoe boxes, filling them with donations such as soap, shampoo, toothbrushes/toothpaste, thermal gloves, thermal socks and all sorts of hygiene needs along with first aid items, all donated by our Homeowners. The shoe boxes were filled, decorated and given out to homeless individuals throughout our local communities.

 

Homeowners volunteered to cookout for the homeless with our staff’s assistance. They also assisted in filling, decorating and distributing the boxes. I tell you this, not to boast about the company, but to point out anything can bring about a stronger sense of community. We have already received inquiries as to what our project for this year will be!

 

Wouldn’t it be nice if we all started a trend of smiling at one another and thanking each other? Or how about inviting your neighbor to a BYOW (Bring your own wine) happy hour at your pool or club room? How about to a book club, walking club or bridge club? It only takes one person to start something and get so much in return.

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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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