Electronic Information Please

By Darlys Walker

Published September 16, 2015

  

Over the past three years I’ve made it very clear how I feel about CAMs and Boards refusing to provide any and all information to owners in a timely, organized and at a reasonable cost. Let me say one more time. Owners have a right to this information. Board members should encourage transparency and CAMs should view this as good customer service.

   

Recently a situation arose where a Board member decided to hire a new Management Firm and the new Firm demanded they be provided all forms, reports, etc. in electronic format. The outgoing Firm delivered them in electronic PDF format, to which the new company insisted they have actual word and excel documents so they could continue using them. As a detail oriented professional CAM Firm we have spent tremendous time and money to develop forms and spreadsheets to properly manage the affairs of our Associations. We do not believe our work product should be shared or used by our competitors. If they have developed their own products and procedures.

 

Do you think the outgoing firm was wrong to provide everything in PDF format?

  

Do you think a CAM firm has a right to protect their work product?
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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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