WHO TO CALL WHEN SOMEONE IS OUT OF CONTROL

By Darlys Walker

Published September 23, 2015

 

As LCAM’s and having served in Property Management for 30+ years, we have dealt with many issues. The most difficult is dealing with those who have some sort of mental illness.

   

Make no mistake, it is very likely that someone in your community suffers from mental illness and there is a possibility that they will stop taking their medication. Clearly society is not prepared to adequately support these individuals and in many cases the families have written them off. That leaves Management and the Board to deal with the volatile chaos which often follows. So what should you do if you are confronted with such a situation?

  • Seek Legal Counsel. They will advise you on specific actions to take to limit association liability. Follow the attorney’s advice!

  • If an individual is volatile or dangerous, call 911 and then call Legal Counsel. Quite often, their behavior will escalate, going from confused and disoriented to volatile and combative. Never try to solve the problem yourself and never attempt to restrain someone.

    • If you think someone is on this downward spiral, it is okay to look for a solution before it escalates. Unfortunately, it has been my experience that it is almost impossible to have them removed permanently from their home. Do you think there should be a law allowing for such removal?

     

    Let us hear from you.

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    Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

    state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

     

       From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

      

       Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

     

       Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

     

       She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

      

       Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

      

      For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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