2014, TIME FOR LCAMS TO CHANGE

By Darlys Walker

Published January 8, 2014

Everyone could stand to improve in one area or another. Each year we ask the Board Members to make resolutions. This year, Eric asked the Homeowners to adopt resolutions. But I have to tell you, speaking as an industry professional; I think the LCAMs need to give serious consideration to the following resolutions.

1. Never, EVER sign a contract on behalf of the Association!

2. Meet every request for documents with the highest level of enthusiasm and customer service, making it comfortable and easy for the person making the request.

3. Respond in kindness and professionalism to every Homeowner! Yes, even those you hate to see coming!

Lastly, speak up and give your Board sound, professional advice. Far too often Managers keep silent on matters when they are fully aware that the Board is making a decision based on emotion rather than proper protocol. It never pays to simply be a “yes man”. LCAMs should take their responsibility to guide the Board in making sound decisions seriously.

                Here’s hoping that 2014 will be an unprecedented year of peace, harmony and increased property values for all of our Florida HOA’s and Condominiums.

Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.