PERCEPTION IS REALITY

By Darlys Walker

Published May 28, 2014

“Perception is reality”. I always hated when a former boss would use this saying. I wanted to respond, NO, reality is reality.” As I’ve grown older, I now understand just how true this statement is. The way one individual sees an issue, to them this is their reality.

CAM’s are charges with the responsibility of protecting property values. This often means determining when a situation presents itself as an emergency. And yes, sometimes mistakes are made in judgment, but for the most part when entering someone’s unit most professionals understand the importance of using good judgment and care.

In my early years of Association Management, we had a Homeowner with a sweet black cocker spaniel named Daisy. One day, as I was leaving the office, I found Daisy wondering the property, so I took her to the office and tried to call the Homeowner but was unable to reach her. After numerous attempts, I decided to use her key, which was kept secured and coded in the office, and put Daisy back in her condo.  On Monday morning, I was greeted at the office buy the Homeowner who was extremely upset. To my chagrin, she informed me that she had taken a boat trip over the weekend with her dog Daisy and had returned to find a strange in her unit and it had destroyed her sofa! I of course apologized and had the unit cleaned and replaced the sofa. In my mind it was an emergency to protect the Homeowners pet. Boy was MY perception completely wrong!

Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

Sign up for Email Updates Email:   For Email Newsletters you can trust