Don’t Shoot the Messenger (or anyone else)

By Darlys Walker

Published September 26, 2012 

  

Florida has one of the highest rates of violence reported at Association meetings. Many times the Board will look to the CAM to maintain order during meetings. Unfortunately this often makes Management look like "The Bad Guy".

 

When facilitating actions directed by the Board, the CAM often times will find the violence turned towards them. This is also the case whenever a CAM is directed by the Board to send violation notices, late letters or any other communication with which a homeowner might disagree or take offense. A good CAM will react diplomatically never arguing, become defensive or disrespectful, simply listening and remain quiet and calm and will often times end the unpleasant confrontation.

 

But, what if it doesn't? In today's society, we must take every threat seriously. Don't hesitate to call 911! In communities where meetings and tempers tend to run hot, it might be a good idea to have a uniformed police officer present. This lends to a very calm and orderly meeting.

 

I once heard someone say "The level of violence we experience is dictated by the level of tolerance we show".

  

As the Board, Homeowners and CAM’s work together to establish what is acceptable behavior they too set the standards of what will not be tolerated which may work to keep incidents from escalating to deadly levels.

 
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Darlys Walker

Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

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For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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