There
are no holidays or weekends for Board members. You are on call
24/7. Even if you have a CAM managing your Association, I would
venture to say that unhappy Homeowners knock on your door,
complain at the pool, stop you in the elevator and even approach
you at your local bar.
As
a proactive Management Firm, we make every attempt to educate
our Board Members on establishing the proper protocol for
discussing Association or community business. We remind them
that they are volunteers and they pay a Management Company to
manage the affairs of the community. Their job is to make
decisions, supervise and direct the Management Company. So how
does the Board stop the constant invasion of their private time?
1.
If someone knocks on your door, sends an email or calls you.
Simply tell them, "I would love to help but you will need
to call the Management Company, they can assist you."
2.
If someone approaches you in the common areas or amenities,
simply say, "Gosh, I'm relaxing but you really need to call
the Management Company, I can't help you, but they can."
Trust
me if you don't participate in gossipy conversations and your
response is always, "Call the Management Company, they can
help", you will begin to see your private time is returning
and Homeowners are less likely to intrude.
Darlys
Walker, Founder and CEO of Condominium Concepts
Management, Inc. (CCM), is recognized for her straight
talk, subject matter expertise, and valued insights
regarding real
estate
management, leasing, and HOAs. Her company serves a diverse
portfolio of properties, from 16-units up to 600 as well as
large mixed-use developments.
From its beginnings in 2000, CCM has become a well-respected
asset manager and now works with over 100 associations with
16,000 units served by over 300 employees. Darlys and her team
deliver resources and responsiveness through six regional
offices - in
Orlando, Miami, Jacksonville, Charleston,
Nashville
and Atlanta.
Darlys Walker is best known for her passion and precision,
understanding that the only difference that matters in today's
demanding marketplace is service delivery ... doing what is
promised and what is right. She knows that every community
serves two masters ... the property owner/developer and the
resident/homeowner. "If we are not equally responsive to
both, we are not doing our job," she states.
Her clients say it best: "Darlys really knows her
stuff" ... "at the top of her profession and it shows
in the caliber of her clients" ... "delivers quality
resources that match up well with needs and expectations that
are really rigorous."
She is a licensed Real Estate Broker in four states, holds an
Associate's Degree in Marketing and has earned the Accredited
Real Estate Manager designation from the Georgia Institute of
Real Estate Management. Also she is one of few certified as a
Lead-Based Paint Abatement & Removal Trainer in Georgia.
