THE CHALLENGE OF COMPLAINTS VS ACTION IN COMMUNITY
ASSOCIATIONS
By
Rafael Aquino
Published January 22, 2025
Community
associations often face a barrage of complaints from residents about
everything from maintenance delays to budget decisions. While airing
grievances is easy, stepping up to help solve the issues by joining
the board is a far more impactful yet often neglected path. This
disparity between complaints and active involvement raises a crucial
question: why do so few residents take the leap to run for the
board?
Common
Excuses for Not Running for the Board
Here are
three common excuses people use to avoid running for the board and
some practical solutions to address these barriers:
1.
"There's never a quorum, so why bother?"
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The Issue: Many
communities struggle to meet quorum requirements, discouraging
potential candidates who fear their efforts will be wasted.
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The Solution: Proactively
engage residents well before election day. Use tools like online
voting platforms to make participation more accessible. Host
pre-election events or forums to educate residents about the
importance of quorum and how their vote contributes to better
community management.
2. "I
won't get enough votes anyway."
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The Issue: A
lack of confidence in garnering sufficient votes keeps many
qualified individuals from stepping forward.
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The Solution: Build
relationships with neighbors and communicate your vision for the
community early. Leverage social media, newsletters, or
community meetings to share your ideas and demonstrate your
commitment to addressing key issues.
3. "I
don't have the time."
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The Issue: Serving
on a board is perceived as a time-consuming task that competes
with personal and professional obligations.
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The Solution: Highlight
the realistic time commitment and emphasize that the workload is
shared among board members. Consider forming committees to
distribute responsibilities, making the role more manageable.
Why
Taking Action Matters
1.
Financial Health
2.
Operational Efficiency
-
From vendor
selection to rule enforcement, board members shape the
operational framework of the association. Proactive, engaged
leadership ensures smooth operations, timely maintenance, and a
well-organized community.
3.
Community Culture
-
A well-functioning
board fosters a positive community culture. Transparent
communication, consistent enforcement of rules, and
responsiveness to resident concerns create an environment where
people feel valued and connected.
The
Ripple Effect of Leadership
Running
for the board isn't just about managing the present; it's about
shaping the future. Strong leadership can:
-
Improve resident
satisfaction by addressing the root causes of complaints.
-
Attract new buyers
by maintaining high standards and boosting community appeal.
-
Encourage a sense of
pride and collaboration among residents.
Complaining is easy, but true change requires action. By overcoming
common excuses and stepping up to serve on the board, residents can
directly impact their community's financial stability, operational
effectiveness, and overall culture. Whether through voting,
volunteering, or leading, every action counts toward building a
better community for everyone. Let's shift the narrative from
complaints to solutions and ensure our associations thrive for
years.
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As the Co-Founder and CEO
of Affinity Management Services, Rafael P. Aquino leads his team to
redefine excellence. They serve community associations
efficiently |
and effectively with
dedication and passion. Rafael’s energy and positive
spirit is the foundation of Affinity Management
Services’ company culture, which instills enthusiasm and
excitement when providing expert advice to its board
members and relieving the day-to-day burdens of running
a community association.
Since 2007, Rafael has
developed a work culture that values responsive and
high-quality services. He has led his team by following
a proactive vs reactive philosophy. The same approach
Rafael instills in the day to day operations of each
association. Today, Affinity Management Services
maintains its success and benefits as a result of the
foundation Rafael has built and continues to foster by
providing educational seminars, continuing education
classes for association managers and board members
alike.
Rafael and his team help condominium and homeowners’
associations save money and improve their communities.
His calm, personable, and service-oriented nature helps
him to establish strong relationships with ease. Rafael
is known as a sincere and honest leader who looks out
for the best interests of his clients and communities,
and he strongly advocates for their needs. His role
requires coordination and communication, as such he
takes logical and intelligent steps to approach
challenges head-on.
As a graduate of Florida International University’s
electrical engineering program and a licensed community
association manager, Rafael’s education and skills equip
him with unique insights to tackle complex problems
through critical thinking. He understands how each
component within a system works together in order to
effectively arrive at solutions, techniques, and
conclusions. Therefore, as he manages the multiple
challenges of running a community association management
company, he understands how each property is its own
unique system and tailors’ specific services to assure
that all their needs are met.
For more information about Rafael P. Aquino and Affinity
Management Services please visit
www.ManagedByAffinity.com or call 1-800-977-6279
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Doral Office: 8200 NW 41st ST
Suite 200
Doral, FL 33166
Broward Office: 150 S Pine Island RD Suite 300
Plantation, FL 33324
O: 800-977-6279 ● F: 305-325-4053
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