THE CHALLENGE OF COMPLAINTS VS ACTION IN COMMUNITY ASSOCIATIONS 

By Rafael Aquino

Published January 22, 2025  

 

Community associations often face a barrage of complaints from residents about everything from maintenance delays to budget decisions. While airing grievances is easy, stepping up to help solve the issues by joining the board is a far more impactful yet often neglected path. This disparity between complaints and active involvement raises a crucial question: why do so few residents take the leap to run for the board?

 

Common Excuses for Not Running for the Board

 

Here are three common excuses people use to avoid running for the board and some practical solutions to address these barriers:

 

1. "There's never a quorum, so why bother?"

  • The Issue: Many communities struggle to meet quorum requirements, discouraging potential candidates who fear their efforts will be wasted.

  • The Solution: Proactively engage residents well before election day. Use tools like online voting platforms to make participation more accessible. Host pre-election events or forums to educate residents about the importance of quorum and how their vote contributes to better community management.

 

2. "I won't get enough votes anyway."

  • The Issue: A lack of confidence in garnering sufficient votes keeps many qualified individuals from stepping forward.

  • The Solution: Build relationships with neighbors and communicate your vision for the community early. Leverage social media, newsletters, or community meetings to share your ideas and demonstrate your commitment to addressing key issues.

 

3. "I don't have the time."

  • The Issue: Serving on a board is perceived as a time-consuming task that competes with personal and professional obligations.

  • The Solution: Highlight the realistic time commitment and emphasize that the workload is shared among board members. Consider forming committees to distribute responsibilities, making the role more manageable.

 

Why Taking Action Matters

 

1. Financial Health

  • Board members directly influence the budgeting and financial planning of the community. Ensuring reserves are adequately funded, and expenses are managed efficiently protects property values and prevents special assessments that burden residents.

 

2. Operational Efficiency

  • From vendor selection to rule enforcement, board members shape the operational framework of the association. Proactive, engaged leadership ensures smooth operations, timely maintenance, and a well-organized community.

 

3. Community Culture

  • A well-functioning board fosters a positive community culture. Transparent communication, consistent enforcement of rules, and responsiveness to resident concerns create an environment where people feel valued and connected.

 

The Ripple Effect of Leadership

 

Running for the board isn't just about managing the present; it's about shaping the future. Strong leadership can:

  • Improve resident satisfaction by addressing the root causes of complaints.

  • Attract new buyers by maintaining high standards and boosting community appeal.

  • Encourage a sense of pride and collaboration among residents.

 

Complaining is easy, but true change requires action. By overcoming common excuses and stepping up to serve on the board, residents can directly impact their community's financial stability, operational effectiveness, and overall culture. Whether through voting, volunteering, or leading, every action counts toward building a better community for everyone. Let's shift the narrative from complaints to solutions and ensure our associations thrive for years.


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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.

 

Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.


Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.


As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit www.ManagedByAffinity.com or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053


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