Getting with the times…     

By Rafael Aquino

Published April 22, 2020  

 

What we are all experiencing over the past few weeks will change the way we see and do things moving forward.  If it wasn't for the technological advancements that we've had, can you imagine how much harder it would have been to do your groceries, pick up medication, or even see loved ones? 

 

The residents we serve at times have been wary of using the technological advancements our organization provides because of fear of losing touch with residents or fear of use. However, without these advancements, it would be impossible to manage the properties we are managing under these circumstances.  A majority of our managers are managing their associations from their home and can answer phone calls, generate work orders, etc. as if they were still located at the property.  Further, over the past few weeks, we've made it our priority to educate our clients on the ease of paying association dues online. Because of these initiatives, we've seen a significant uptick of residents signing up for automatic payment. So much so that our entire portfolio has gone from forty percent on electronic payment to almost forty-six percent.

 

Those Board members who had a fear of using these technologies should be taking note of all these benefits and more importantly, should consider taking advantage of it moving forward.  Gone should be the days of residents dropping off checks at the office or even mailing checks, and gone should be the days of board meetings getting canceled for lack of board members in town.

 

I’m curious to hear from our readers… how many of you are planning to move your meetings to a virtual setting? 

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.

 

Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.


Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.


As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit www.ManagedByAffinity.com or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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