NURTURING PROFESSIONAL RELATIONSHIPS
By
Rafael Aquino
Published July 5, 2023
In the world of community associations, seeking
guidance and clarity is crucial to maintaining a harmonious and
well-governed environment. However, observing how some boards and
residents let their association suffer due to a lack of proper
guidance, reluctance to seek professional advice, and overlooking
the importance of nurturing professional relationships is
disheartening. As a management professional, I am compelled to
address these issues and shed light on the significance of working
with experts in the field while fostering a healthy dynamic between
community association managers and the board. This article aims to
emphasize the importance of seeking professional advice, empowering
managers to express their expertise, and promoting open
communication for the betterment of community associations.
Community managers oversee day-to-day operations
and ensure compliance with governing documents. However, it's
essential to understand that they are not legal experts and should
not be solely relied upon for legal interpretations. The board and
residents are responsible for seeking professional advice from
qualified attorneys specializing in community association law.
Engaging a qualified attorney is vital to address
legal matters effectively. Community associations require
specialized legal knowledge to navigate the complexities of
governing documents, statutes, and regulations. The management
partner you work with must provide attorneys with a deep
understanding of community association law. Further, your management
partner should deeply understand the board's culture and residents
to provide legal partners that either work well with the board or
challenge the board to move in the right direction.
One common reason cited Boards do not seek
professional advice is the perceived expense. However, it's crucial
to understand the potential long-term costs of relying on misguided
information or making uninformed decisions. Associations must view
professional advice as an investment that can save them from
significant financial and reputational damages caused by incorrect
interpretations or poorly managed contracts.
Establishing a relationship with a community
association attorney is an investment in the association's success.
Attorneys well-versed in community association law can provide
ongoing guidance, review contracts, offer legal opinions, and help
navigate legal challenges. By working with an attorney who
understands the association's unique needs, boards and managers gain
the confidence and knowledge necessary to address issues
effectively.
The relationship between community association
managers and the board is vital to the successful operation of the
community. Boards must recognize managers' expertise and experience
and value their insights and recommendations. Managers, in turn,
should feel empowered to express their opinions, even if they differ
from the board's initial inclination.
Community association managers are responsible
for acting in the association's best interest as a whole. This may
involve challenging the board's viewpoints, presenting alternative
options, or highlighting potential risks. By balancing their
obligation to the board with their professional duty, managers
demonstrate their commitment to maintaining the community's
integrity and long-term success.
Trust and open communication are crucial to
foster a healthy professional relationship. Boards and managers must
encourage honest dialogue and value diverse perspectives.
Associations can make better-informed decisions and effectively
address challenges by creating an environment where differing
opinions are welcomed.
Community association managers should
continuously invest in their professional development. Staying
updated with industry developments, attending educational
opportunities, and obtaining certifications are essential for
managers to provide the best guidance to the board. By expanding
their knowledge, managers can contribute even more effectively to
decision-making.
Community association managers should be
encouraged to exercise their expertise, offer objective guidance,
and challenge the board when necessary. By nurturing a culture of
trust, open communication, and mutual respect, boards and managers
can work together to make well-informed decisions that benefit the
entire community. Let us embrace the notion that a robust
professional relationship relies on all parties' collective wisdom
and collaboration.
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