NURTURING RESPECT BETWEEN BOARD MEMBERS AND CAM'S

By Rafael Aquino

Published July 12, 2023  

 

As the CEO of a management company dedicated to facilitating harmonious community associations, the foundation of a successful partnership lies in the mutual respect shared between board members and managers. I conducted a recent poll on LinkedIn, and the results revealed that 39% of managers feel disrespected by board members, highlighting the pressing need to address this issue. In this blog, I would like to emphasize the importance of cultivating a positive working environment and provide actionable steps that board members can take to bridge this divide.

 

The relationship between board members and managers is crucial to the smooth functioning of a community association. Board members bring invaluable insights, guiding the association's vision and goals, while managers offer expertise and operational support to implement those objectives effectively. It is this dynamic partnership that lays the groundwork for a thriving community.

 

However, when respect becomes compromised, the synergy between board members and managers can falter, hindering progress and causing unnecessary friction. It erodes trust, stifles open communication, and diminishes morale among managers, who are instrumental in realizing the community's vision.

 

So, what steps can board members take to avoid managers feeling disrespected? Here are a few suggestions:

 

1. Promote Open Communication: Encourage an environment where managers feel comfortable expressing their thoughts, concerns, and ideas. Actively listen to their suggestions and acknowledge their expertise, recognizing the value they bring to the association.

 

2. Set Clear Expectations: Establish transparent guidelines and expectations for managers, ensuring they fully understand their roles and responsibilities. Similarly, board members should clearly understand their roles and limitations to foster a cooperative atmosphere.

 

3. Recognize Achievements: Celebrate the accomplishments of managers and their teams. Acknowledge their efforts and publicly recognize their contributions, motivating them to strive for excellence.

 

4. Foster Professional Development: Support managers in enhancing their skills and knowledge through professional development opportunities. Investing in their growth demonstrates your commitment to their success and strengthens the partnership.

 

5. Embrace Constructive Feedback: Encourage open and honest feedback from managers and in turn, provide constructive criticism when necessary. By fostering a culture of continuous improvement, board members can facilitate a healthier and more productive working relationship.

 

Remember, the ultimate goal of both board members and managers is to create a thriving and harmonious community association. By nurturing respect, trust, and open communication, we can forge a partnership that is resilient and mutually beneficial.

 

Let us strive to create an environment where board members and managers collaborate seamlessly, leveraging their unique skills and perspectives to drive positive change. Together, we can build stronger community associations that foster growth, unity, and happiness.

 

In conclusion, while the poll results indicate room for improvement, I am confident that we can overcome these challenges through our collective efforts. By prioritizing respect, understanding, and collaboration, we can forge a partnership that ensures the success of our community associations.

 

Let us work hand in hand, fostering a respectful culture and creating a brighter future for our communities.


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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.

 

Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.


Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.


As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit www.ManagedByAffinity.com or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053


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