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5 CHARACTERISTICS OF A GREAT BOARD MEMBER
By
Rafael Aquino
Published September 30, 2020
I get
asked many times what traits do great board members possess? What
does your ideal client look like? Below I've listed the top five
characteristics of a great board member/client:
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Do be afraid to ask for help –
Too many boards stay focused on the bottom line, and they forget
to ask for help from their professionals (Management,
Accountant, Engineer, Attorney, etc.) Don't be afraid to ask a
professional for a hand. You are managing a business, so you
must be surrounded by great advisors that are willing and able
to provide you the guidance you need so you can make the best
decision for your community.
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Ability to delegate –
The best board members know how to delegate and measure
outcomes. As a Board Member, your role should be focused on
making big decisions while your team executes. However, you must
measure the output, so you know you are on track. If you don't
measure and track, you may believe that things are getting done
when they are not.
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Thick Skin –
Board members that succeed in their seat don't take things
personally. Further, they know that they can't please everyone
in the community. Remember, you are managing a community and a
business at the same time.
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Consistency –
Boards that have consistency in their decision-making processes,
following the HOA/Condo documents, and setting aside ego's or
hidden agendas, make for great leaders.
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Positive Feedback –
Being a great leader, a significant part of the role, is knowing
that you must recognize the team for their accomplishments.
Certain board members often focus on what hasn't been done and
forget what has been done. Leaders (Board Members) who treat
their staff, vendors, and residents with positive reinforcement
get more team commitment. If you don't believe me read Whale
Done by Ken Blanchard.
While many more characteristics of an ideal board member exist,
having the five listed above has allowed us to have a fruitful
partnership where all parties involved enjoy what they are doing for
the community.
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As the Co-Founder and CEO
of Affinity Management Services, Rafael P. Aquino leads his team to
redefine excellence. They serve community associations
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and effectively with
dedication and passion. Rafael’s energy and positive
spirit is the foundation of Affinity Management
Services’ company culture, which instills enthusiasm and
excitement when providing expert advice to its board
members and relieving the day-to-day burdens of running
a community association.
Since 2007, Rafael has
developed a work culture that values responsive and
high-quality services. He has led his team by following
a proactive vs reactive philosophy. The same approach
Rafael instills in the day to day operations of each
association. Today, Affinity Management Services
maintains its success and benefits as a result of the
foundation Rafael has built and continues to foster by
providing educational seminars, continuing education
classes for association managers and board members
alike.
Rafael and his team help condominium and homeowners’
associations save money and improve their communities.
His calm, personable, and service-oriented nature helps
him to establish strong relationships with ease. Rafael
is known as a sincere and honest leader who looks out
for the best interests of his clients and communities,
and he strongly advocates for their needs. His role
requires coordination and communication, as such he
takes logical and intelligent steps to approach
challenges head-on.
As a graduate of Florida International University’s
electrical engineering program and a licensed community
association manager, Rafael’s education and skills equip
him with unique insights to tackle complex problems
through critical thinking. He understands how each
component within a system works together in order to
effectively arrive at solutions, techniques, and
conclusions. Therefore, as he manages the multiple
challenges of running a community association management
company, he understands how each property is its own
unique system and tailors’ specific services to assure
that all their needs are met.
For more information about Rafael P. Aquino and Affinity
Management Services please visit
www.ManagedByAffinity.com or call 1-800-977-6279
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Doral Office: 8200 NW 41st ST
Suite 200
Doral, FL 33166
Broward Office: 150 S Pine Island RD Suite 300
Plantation, FL 33324
O: 800-977-6279 ● F: 305-325-4053
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