By Rafael Aquino

Published December 16, 2020  


This 2020 year has undoubtedly been filled with many challenges that include the COVID19 pandemic. Unfortunately, the end of the year does not bring about any reprieve from these challenges, and it seems as we will be closing the year with increased infection rates. COVID19 is still a serious risk to personal health and operational stability to associations and related service providers.


There are emergency orders still in place, and time will tell how all government levels will respond upon the expiration of these orders in January 2021. Now is not the time to fall into complacency or relax any safety measures. Work with the association management and attorney to ensure compliance with emergency orders and implement reasonable practices that will help address personal health safety and mitigate the risk of down time for association personnel.


The following are general guidelines for improved safety and compliance:

  1. Avoid and discourage any gatherings, especially in indoor spaces

  2. Conduct all association board or committee meetings using a video conference platform

  3. Optimize and leverage the association website to:

  4. Disseminate current information

  5. Provide access to association records

  6. Provide access to services such as applications, estoppels, online payments, account inquiries, reporting issues, etc.

It is essential to differentiate the website's use as a means of communication and services and the mass distribution of email messages. Association should be careful not to overdo email communication as this could lead to "fatigue" from all the emails and create a disconnect with the residents.


Maintain all safety precautions such as social distancing, face masks, common area sanitizing stations, frequent cleaning of high traffic areas and high touch areas, and reduced maximum capacity in common areas.


In general, these practices are a departure from how associations handled their affairs before the pandemic. However, some of these new practices are a significant improvement and preferable to increase community participation, communication, and service.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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